Read as Yusuf Estes tells us about his "Laptop - Desktop" replacement he bought from these guys . . .
Salam alaykum. So, I purchased a laptop computer at "Worst Buy" some time ago and went through a real "nightmare" with them over their very deceptive business practices.
It all started like this --
I went into the store and after finally finding someone to help me, I told them I wanted a laptop that was not too big and did not take up too much space. The one they showed me looked a bit large but because of the way they had it pushed back on the shelf and locked down so you couldn't move it, I did not see how much it was really too big.
I had to buy it in a box and asked if we could open it in the store. "Not before you pay" I was told. They promised me a free rolling case to carry it. So I bought it - for cash.
(I know, that was dumb, but I did).
All of this was happening while they were insisting on how important it was to buy their warrunty policy. In fact, the way they were talking it made you think there must be something really wrong with this thing.
After all, you didn't even buy it yet and already they are talking major breakdowns, battery replacements and the list goes on.
They brought it out on the floor and I began to open it. They didn't like that at all, and even called over a manageer.
When I opened it, I found it was way too big for the carrying case and told them.
Immediately they changed how they treated me. All of a sudden I was like their enemy and needed to be told (over and over) all about the store rules, regulations and conditions of the sale.
I said, "It is just way too big and it is not what I wanted. Your display gave the impression of something small not large - and it won't even fit in the "free" carrying case you handed me." Now the arguement really starts.
15% restocking fee - What? I haven't taken it out of the store. Ahh but, you have taken it out of stock.
No cash refunds for anything over $200 - Why? I just gave you cash.
Sorry. That's just the rules you agreed to when you bought it. - How? Nobody ever told me such things ever in my life, much less today in your store.
Sir, it is on the back of your receipt. - What? I didn't see that?
Not our fault if you don't read what you agree to. - How? I didn't even know there was an agreement on the back. Wait a minute, is this even legal?
Sir, we can give you the phone number of the head office and you can leave a message....
I went home with a very oversized and heavy laptop/desktop replacement (as they call it), and a firm commitment - NEVER BUY - AT WORST BUY!
Now, here is an email from another person who experienced what I went through at "Worst Buy"!
He says -
BEST BUY, MY FOOT
Best Buy has some bad policies....
Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.
I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200.00 dollars, she can't give me my money back!!!
Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'
It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.
I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!.
So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would have been smart, I would have charged the whole thing on my credit card! Then I would of canceled the transaction.
I would have gotten all my money back including your stupid fees! He didn't say a word!
I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy
Best Buys return policy - It's true! read it for yourself!! -- Best Buys return policy
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